How do I return an item?
If you purchase products from Solo Noir directly we offer a 30 day money back guarantee (from ship date) on all products. If you are unhappy for any reason, you can return the products for a full refund (less shipping and handling). We recommend you send your return via insured parcel post (UPS and FEDEX will not deliver your package to a PO Box) for your protection and to insure prompt delivery. Have your package post marked before the 30 day money back guarantee expires. Shipping fees are not refundable.
To return your products please send them to:
PO BOX 43463
Chicago, IL 60463
Be sure to enclose a copy of your packing slip and the reason for your return. Refunds can take between 10-15 business days from the day we receive it. Be sure to keep your receipt until you get your refund.
If you purchased Solo Noir at a store/spa/barbershop, please contact the store directly to inquire about their return policy. If you have any difficulties please contact us at firstname.lastname@example.org.